Streaming Problems?

Common Problems

Having trouble watching our live stream? Here are some common problems and solutions.

Video Stops/Pauses

If a live video pauses, unexpectedly stops or experiences a broadcast issue, it’s likely because:

    • The broadcaster’s network connection is weak.
    • The broadcast has been paused.
    • Your network connection is weak.

If your network connection is weak, try going to an area with a better network connection.

I Don't Have A Facebook Account

Currently we are using Facebook as our streaming platform. If you don’t have a Facebook account, you can still watch our live broadcasts.

    • If prompted to login choose “Not Now”

I Can't View or Play Videos on Facebook

If you’re having trouble playing videos on Facebook, here are some things you can try.

Restart your browser and computer:
    • Close your internet browser and restart your computer.
Check your internet connection:
    • If your internet connection is slow, try restarting your router or modem (internet connection device).
    • If you’re using Wi-Fi, try reconnecting to your network or connecting to a different network.
Update your browser:
    • Update to the most recent version of your web browser (example: ChromeFirefoxSafariEdgeInternet Explorer).
    • If your computer is running Windows 7, Windows Vista, Windows XP or an earlier version of Windows, the issue you’re experiencing may be fixed by using a different browser.

I Missed The Live Stream

If you miss the live stream, you can watch on demand at your convenience by clicking here.

I Can't Hear Anything

Depending on your settings, some videos will play muted until you unmute the video. Check to ensure your video is unmuted and that your speakers are on and turned up.

Occasionally we experience technical difficulties, but be assured our media team is monitoring and correcting any technical issues in real time.

Live Stream vs. On Demand

A Live Stream is a video that you watch in real time or “as it happens” Our live stream begins at 10:25am every Sunday morning.

On-Demand (also referred to as Video On Demand or VOD) allows the viewer to watch the selected content whenever at his or her  convenience. With On-Demand, viewers can pause, play, fast-forward, rewind, and re-watch the service On-Demand as much as they would like.

All I See Is "Video Unavailable"

If you see a black screen with the message “Video Unavailable” – we haven’t gone live yet. Please be patient and refresh the page, it will automatically begin playing when we are live. 

Generally we are live at 10:25am, based on the Facebook server time.

I Receive An Error Message

Periodically, you may get an error stating that the content cannot be displayed at this time. This is an issue with our streaming provider and we cannot rectify that situation. Wait a minute or two, and retry. If necessary close your browser and reopen it.